Shipping Policy and Procedures
What is Standard Shipping?
Standard shipping is our default shipping method. Under this option we will use Canada Post to ship your package. We will make this determination based on speed and cost effectiveness.
Standard Shipping Rates
- All CPAPs are shipped FREE across Canada.
- Orders over $100 CAD automatically receive Free shipping across canada.
- All items have no taxes.
- Orders under $100 CAD, a standard shipping fee applies of $15.00
When will my order be shipped?
Most orders placed before 2 pm EST/EDT Monday through Friday will be shipped within 1-3 business days. Customers with orders that will take longer to ship will be informed via email or telephone. We make every effort to ship our packages as soon as the order and prescription are received, but certain items may take longer. You will be notified as soon as your order ships via email. We will include any tracking information available.
To help expedite your order shipment, please be sure to promptly send in any required prescriptions for purchased CPAP masks or machines. These will be necessary to process and ship your order quickly. Please send any prescription to email@example.com with your order number.
Please note: Your package will be shipped from our warehouse in Quebec or our warehouse on the West Coast. There are no custom fee’s due to the product being shipped within Canada.
Questions, Comments, Concerns?
Please feel free to contact us at any time with your questions or concerns. We are available via email at firstname.lastname@example.org or via telephone at (866)-476-4821 .